ATC Cooling & Heating is dedicated to providing the best possible heating and air conditioning solution for your home or business. You can count on us to provide you with a heating and cooling system that fits your unique needs. We've been in business for over 30 years and have earned a reputation for doing the job right the first time.
HEAT PUMP REPAIR & AIR CONDITIONING IN KINGSPORT, JOHNSON CITY, TN & THE SURROUNDING AREAS
ATC Cooling & Heating is dedicated to providing the best possible heating and air conditioning solution for your home or business. You can count on us to provide you with a heating and cooling system that fits your unique needs. We've been in business for over 35 years and have earned a reputation for doing the job right the first time.
The Earth absorbs almost 50% of all solar energy and remains a constant temperature of 50°F to 70°F depending on geographical location. A geothermal unit utilizes this constant temperature for heating and cooling your home. With a geothermal unit, you can realize up to 60% energy savings vs. traditional systems. There is no flame, no flue, no odors and no loud outdoor equipment. Heating, air conditioning and hot water can all be attained from a single compact unit.
As a Carrier dealer, with a wide variety of products to choose from, we can keep your family healthy and feeling comfortable all year long. We carry a complete line of indoor comfort equipment with innovations that raise the standards of comfort and reliability, including air conditioners, heat pumps, gas furnaces, programmable thermostats, humidifiers, ductless split systems, geothermal systems, air cleaners, ultraviolet lights, ventilators and zoning products.
We are service professionals! As licensed contractors and specialists in the field of heating and air conditioning, we have the tools, equipment and experience to keep your system running smoothly all year long. If it's emergency service you need, twenty-four hours a day, seven days a week, we are available to assist you! To help reduce service emergencies, we offer maintenance agreements to keep your comfort system running at peak performance.
ATC COOLING & HEATING CUSTOMER REVIEWS
ATC is our go-to for HVAC work. They installed a Carrier unit back in 2011 and continue to provide excellent service for it. I get a prompt and courteous response when I call for appointments. Today, Dustin came for our preventative maintenance visit. He treated me with respect, explained thoroughly an issue he found, and was responsive to all of my many questions. One little thing that meant a lot to me, he wore shoe covers when he came into our home. Following the service, my follow-up call with Mike was handled promptly and professionally and again all of my many questioned were answered. Thanks for your attention to detail and professionalism, it is noticed and the major reason why we continue to do business with ATC.
We are very happy with ATC. When they installed our system it was an excellent job. All the work was completed in a professional manner. The workmen have all been very nice. We have the preventative maintenance contract and they have always arrived in a timely manner. I would recommend this company. We feel fortunate that this company installed our system. Thank you Bud and a big thanks to all your employees.
The new Carrier system is working flawlessly. Good experience with ATC. Would definitely use them again.
After another service man from another company told me I needed a new furnace because of a exhaust blower I called ATC. They were nice to me on the phone and very helpful. They sent Terry out and he found a lose wire and fixed the problem in no time. If I ever need anything else I'll defiantly call them again.
I had contacted another Cooling and Heating company that regularly advertises with some unique commercials on television. I was told, "We have our contract customers and then we will get to you around noon." I understood I have to wait my turn. Fast forward 7 hours later around 2:00 P.M. when I finally got thru after their answering service hung up on me a number of times, I was told, "Well we have had an abnormal amount of contract customers call." This told me I was going to continue to be pushed back and that my business really didn't matter. After contacting ATC, my call was returned right away. I was told that he would be there right after he finished the job he was on. In about an hour there was someone at my door. He was nice, professional, and treated me like I mattered, unlike the previous company I contacted. I will be doing business with them again.
Ashley was very kind when I called and scheduled an appointment to have the company to have someone to come and install a new heat and cooling system installed in our home. The technicians were very respectful of entering my home and took care when entering by slipping on paper shoes to keep from tracking in and out. They were very efficient in getting the job done and getting it right from the get go. Also very courteous and respectful and professional about what they were doing. Very satisfied!! Excellent job guys! Thanks!
When I called I was treated like a valuable customer even tho I had never spoken to them before. This alone got my attention. When I asked to speak to a tech they were more than happy to let me. After tech Mike Summey called me back in a short time we talked he gave me a rough estimate from what I had told him. The following day he personally showed up to service my Carrier heat pump. After a quick inspection he pointed out a installation error that had caused my issue. "ATC did not install my unit." Mike fixed the issue then charged the system. Best part came while I was standing near my finally cold air blowing vent. He handed me the bill that came in way below the estimate. Mike explained that it wasn't as bad as he thought so he only charged me for what he done. This is a honesty that is hard to find. I would highly recommend this company.....
A few years ago I was having problems and another company had recommended a new heat pump. Bud Phillips personally came out with one or two technicians, found a minor problem, and fixed it - no new heat pump needed. The people who run ATC are wonderful. Any time I have called them, their technicians have been super-efficient, and have also done extra things to save me money. I wholeheartedly endorse ATC for any cooling and heating needs.
The day I called for an estimate, there was a salesman at my door within a few hours. He was so very nice and knowledgeable in helping me choose what was best for my home. He prepared an estimate and it was in my email inbox by the next morning. The installers were there within two days after contract was signed. They performed in a very professional, yet personable manner. I had no fear of leaving them at my home while I ran errands. They were in and out in a timely manner with a job well done! I highly recommend this company. Especially the salesman, Mike Summey.